Home Movie Depot Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
Information We Collect at Home Movie Depot
This notice applies to all information collected or submitted on the Home Movie Depot website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
The privacy of our customers is important to us. We will never sell, rent or share your personal information including your billing information, email and personal address or phone numbers.
We do track visitors to help determine where people enter and exit our site and how many visitors we have at our site. This information is used to improve our site and present information in a useful manner. Cookies are used on our site to take online orders. Cookies are small pieces of information placed on your computer which allow you to move from page to page and maintain information in your shopping cart. Cookies are not unique to Home Movie Depot and are commonly used on most e-commerce sites.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by logging into your account at anytime, 24 hours a day 7 days a week. We never retain credit or debit card information on our site. All transaction information is stored with our credit card service provider: www.authorize.net . We use this procedure to better safeguard your information.
Customer agrees that the liability of Home Movie Depot, its agents and employees, for any losses or damages of any kind or nature to the customer's film or tape, or other material, is limited to the cost of replacing such media with blank media. Customer also agrees that Home Movie Depot, its agents and employees, shall not be otherwise liable to the customer for any loss or damage of any kind or nature, whether direct, incidental, consequential, or otherwise.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please contact us.
30 Day Refund/Re-transfer Policy
We are confident we are the best in the world at what we do. If you are not satisfied with the quality of our work, you may pursue a retransfer or a refund*. Customers who are not satisfied with their home movie transfer may pursue a refund or a re-transfer following these steps:
Before pursuing a refund we highly recommend you have your film transferred by another company. We have never had an instance where another company's transfer surpassed our own. We are confident that you will find our transfer to be superior and a refund unnecessary.
90 Day Credit Policy
In lieu of a refund, customers can return the media for store credit any time during the 90 days after shipment by following these three steps:
Due to the nature of our products, all returned or replaced media items will be subject to a restocking fee unless waived by a customer service representative. These items and fees are: